Looking for assistance with LAN SMS? Fear not, look below!

Help / FAQ

General Troubleshooting
How do I get started?
Nothing works or strange glitches are happening.
Phone connection keeps getting lost?
Why won't my desktop app see my phone?
Why doesn't Bluetooth work?
Why can't I access the pro features?
Does LAN SMS support non-english characters?
Does LAN SMS support emoji?
Why do I see boxes in people's messages?
How do I report a bug?
How can I recommend a feature?
Do you support MMS?
Why can't I get my phone's notifications?
Why are my SMS not being delivered or they show up out of order?
Does LAN SMS work with using my Data Plan / Mobile Data?
Does LAN SMS require an Internet connection?
I got a code, but it doesn't work?

General Troubleshooting

If absolutely nothing is working, make sure you have the latest versions of both the Android app AND the Chrome desktop app. Sometimes, as each app gets upgraded, there are severe incompatibilities that can manifest between the apps, potentially causing all sorts of problems.

If you are running the latest and greatest versions of the apps, make sure your network connection between your computer and your phone is functioning correctly and that they are on the same network. Your phone's wireless must be connected to the SAME network as your desktop for a LAN connection, or your phone and computer must have been paired for bluetooth.

It is possible to turn off the LAN SMS service in your phone using your Android app. Ensure that the service in your phone is enabled. To do that, open LAN SMS in your phone and check to see if you can touch the button for "start service". If so, turn it on and try connecting again.

Make sure that the Chrome app is running and the Android app has its service started. LAN SMS requires both to function.

Make sure your phone is keeping your wifi connection alive when it goes to sleep - see this answer for more info.

Try cleaning out other apps in your phone, any app that may be snooping on your SMS or fiddling with your WiFi connection may be causing connection issues with LAN SMS causing our app to malfunction. For the most part, LAN SMS will attempt to recover your connection as soon as it possibly can if something is interrupting your connection.

There may be some feature incompatibilities with your specific phone. LAN SMS has only been tested to function correctly with Android 4.1+ on various popular devices. Making 100% compatibility with all Android phones isn't a realistic scenario due to the nature and complexity of device fragmentation.

After ensuring you're running the latest versions of the apps, restart both of the apps and hope the problem fixes itself.

How do I get started?

You will need both the Android app, and the Chrome Desktop App. Both must be running for the service to function.

Once both apps are running, make sure that your phone and computer are on the same network (wireless), or, if you plan on using bluetooth, paired together.

Attempt to connect your computer to your phone with LAN Broadcast or Bluetooth.

If your phone was found, it should show up in the device listings within a couple of seconds.

Click your phone to connect and everything should be good to go!

Nothing works or strange glitches are happening.

Make sure you check over the General Troubleshooting.

Phone connection keeps getting lost?

Most likely, your phone is dropping your network connection when it goes to sleep. You should verify, or enable, your wifi to stay awake while your phone sleeps. How to do that depends on your Android version so you may wish to search the Internet for "android keep wifi awake during sleep" and try to find relevant information for your phone.

In general, we've found that going to the place that lists your wifi networks, hitting your MENU button, and going to "Advanced" brings up the option to "Keep Wi-Fi on during sleep"; set that to Always. Your phone may have this option in a different place or you may access this in another way, so again, you may need to search the Internet for your phone's information about this.

If your phone is keeping its wifi on during sleep, you may need to troubleshoot your network itself. Perhaps your wifi reception is bad where your phone is located, or there may be disturbance interfering with your reception. Remember, if there is a distruption in your wifi network, LAN SMS will lose connection to your phone. The apps will automatically try to recover the network connection when the link is alive again.

If you're still having problems, there may be more severe issues with your network setup, or there may be bugs in the apps themselves. We certainly can't help with your network setup, or teach you how to clean your computer and network, but we can certainly accept reports of issues about our apps.

Why won't my desktop app see my phone?

Is your phone connected to your wireless?

Is the Android app running with its service on?

If you're trying to connect with Bluetooth, make sure you've paired your phone with your computer first and Bluetooth is on.

Check over the General Troubleshooting.

Why doesn't Bluetooth work?

Both your computer and your phone must have Bluetooth adapters, they must be turned on, and the devices must be paired to each other BEFORE attempting to connect with Bluetooth.

If your computer doesn't have a Bluetooth adapter, or it isn't turned on, the Bluetooth connection option won't be enabled - turn your adapter on, if you have one, and restart LAN SMS on your computer.

Remember, your devices MUST have been paired to each other outside of the app BEFORE attempting to connect with this option, otherwise your computer won't be able to "see" your phone over Bluetooth.

Why can't I access the pro features?

You must have a subscription to access the Pro features.

If you have purchased a subscription, make sure your computer that is running the Chrome app has a connection to the Internet - we need to verify your subscription status to unlock the pro features.

Your system gets a grace period of the last time you checked your subscription through the Internet. This way, you can be offline and still access pro features, so long as you have your system check in periodically. If your pro features aren't available, and you have a subscription, connect that system to the Internet, restart LAN SMS and they should become available again and restart your grace period.

If there are still problems, there may be a bug or other problem with your subscription, please contact us with your specific problem and we'll look in to it - make sure you note your purchase ID or order number (can be found in your Google account) so we can find your information.

Does LAN SMS support non-english characters?

Yes, we support the UTF8 character set which should allow for many languages other than English. This support can be limited by what your phone supports, but, in theory, Android should support UTF8 with no problems as well.

Does LAN SMS support emoji?

This depends. We have no native support for emoji. You may, or may not, see actual smiley faces and what not, based on your installed Operating System/font for your computer.

Why do I see boxes in people's messages?

Boxes may show up in messages when your computer doesn't have support for a character in its current font. This can happen often, or even always, when someone sends you emoji, custom characters, or non-English characters.

See this answer about emoji for a bit more info.

How do I report a bug?

If you believe you found a bug in our apps, don't hesitate to drop us a note about it.

How can I recommend a feature?

If you have a great idea for our product, we are interested in hearing about it. Just remember that anything you send to us, you automatically waive any rights to the idea(s) and what we may or may never do with the information. If this sounds acceptable, drop us an email with your proposal and we'll go from there. Please don't take it personal if you hear nothing back from us or if your idea(s) never come to fruition.

Do you support MMS?

No. The MMS protocol is very unreliable and we cannot stress enough that you should be using other more reliable services to transfer pictures and movies to other people. If someone sends you an MMS while you're using LAN SMS, their message will likely be dropped and ignored.

Why can't I get my phone's notifications?

You must enable LAN SMS to read your notifications in your phone and how you do this varies by phone and Android version. Essentially you need to enable the Android app to read your notifications.

Access your settings, somewhere in there, it should have something about "notifications", "sound and notification", or "notification access".

Enable LAN SMS to read your notifications. Once you set this, if you're using pro features and have the option enabled in the Chrome app, you should get most of your phone's notifications sent directly to your desktop in the form of popups.

You may need to search the Internet to find more specific instructions how to enable this for your phone and Android version.

Why are my SMS not being delivered or they show up out of order?

First, check to make sure you're running the latest versions of the apps.

SMS can be fairly unreliable and has many points of failures. LAN SMS only delivers messages to and from your computer to your phone. From there, if your phone can't deliver your SMS to your carrier, things can get complicated. The same is true if a message gets muddled from your carrier to your phone. It is, of course, possible that you have found a bug in LAN SMS as well.

In any case, you should check your actual phone and its SMS message app to see if your phone has sent or received an SMS. That way, you can rule out if LAN SMS is acting poorly, or if there could be other problems. In other words, LAN SMS can't help or do its job if your phone isn't sending/receiving SMS correctly.

Don't forget that SMS delivery also requires signal to your carrier from your phone. If you have poor or no signal, SMS messages can fail to deliver. Messages that fail to deliver may not show up in LAN SMS.

Does LAN SMS work with using my Data Plan / Mobile Data?

The short answer is no. LAN SMS is designed to work on your WiFi local area network or Bluetooth.

The longer answer is that we don't have you connect to our servers or services for LAN SMS to function. All of your text messages are local between your phone and your computer. If you're traveling around and do not have access to your LAN (ie, at home or work), your only option will be to use the Bluetooth connectivity to get LAN SMS to function between your computer and your phone.

In other words, mobile data can't be an option because we don't manage delivery of your text messages over the Internet. You keep your messages local to your "personal area network", we don't want your messages. Think of LAN SMS as your "offline" text message delivery service for your computer.

On the up side, however, LAN SMS does NOT require you to have an Internet connection to function (for the most part), though a functioning network connection between your computer and your phone is still required. This could be ideal for areas with bad/no Internet service.

For more information about when and how an Internet connection is used, look over this answer.

Does LAN SMS require an Internet connection?

For the most part, no.

However, because LAN SMS uses subscription services, checking in with our systems, validating your subscription, reporting usage stats, or other things may require you to "check in" with us from time to time, and of course, that means the computer running LAN SMS will need an Internet connection to do so.

It is completely possible to run LAN SMS 100% offline, but you may lose access to features, or be unable to perform certain functions. This could include access to your Pro features, code activation/redemption, or other things.

If your computer checks in with ours periodically and you are a subscriber, or have access to Pro features normally, we do have a grace period enabled so you can enjoy those features completely without an Internet connection for a period of time before you need to connect to the Internet again.

Of course, your system, and phone, will need an Internet connection to update LAN SMS to their respective newest versions as well.

I got a code, but it doesn't work?

First, make sure the computer that is trying to redeem the code is connected to the Internet when you attempt the activation.

Codes will usually only work once by whoever uses it first.

Codes will only work on the computer you originally activated it with, so it isn't possible to use a code on Computer A, then utilize the code's features on Computer B - it is bound to your activating computer.

If you are still having problems, please email us about your issue, including what code you are trying to use/redeem and when/where you got it from.